---
title: Accounts  FAQ's
description: We have compiled a list of FAQ's to keep you up to date with the latest on Accounts and Passwords in ICEFLO.
---

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# Accounts and Passwords FAQ's

**Q: How do I log in to ICEFLO?**

**A:** You have three options.1) Visit or bookmark www.iceflo.com and click on the Login menu option   
2) Visit or bookmark [https://app.iceflo.com](https://app.iceflo.com)  
3) If your organisation has opted for a branded, dedicated service, visit https://"mycompany".iceflo.com

**Q: When I log in, the system states that my account is inactive. What do I do?   
A:** Contact your ICEFLO Client Administrator and request that your account be activated 

**Q: What are the rules for the content of passwords?  
A:**   The minimum password length is 8 characters. Your password must contain a mixture of alpha-numeric characters. 

**Q: What if I forget my password?  
A:**  On the login page of ICEFLO on the right hand side of the password field there is a ‘Forgot Password’ link. Click on this link and enter your username/email address. You will then receive a password reset email, with instructions.

### Questions still not answered?

 

Get in touch today and one of the team will be happy to answer any additional questions! 

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### ICEFLO Limited

Tweed Horizons Business Centre  
Newtown St. Boswells   
Melrose   
Scottish Borders  
TD6 0SG

Call us:+44 (0)1835 822 916 

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